Case Studies: Gymnasiums


Challenge
As a busy health and fitness centre Syndale Park (www.syndalepark.co) had a great deal of information to try keep track of from bookings on all their various rooms members of staff and equipment to staff rotas and information on appointments. They wanted their staff to be able to log onto the system from anywhere and have access to shared files and announcement message boards.

Solution
CohereIT configured CohereMail+ so a separate calendar was shared between all members of staff for every bookable resource including squash rooms, personal trainers & solariums. These calendars were then colour coded to allow staff to check the availability at a glance. We created additional calendars to allow Syndale to track when their members memberships are due to expire and implemented task lists. CohereIT suggested a training program to sit alongside the deployment of CohereMail+ so staff didn't lose any time learning how to use their new system.

Results
Since starting to use CohereMail+ Syndale Park have been able to deal with phone calls and enquiries much more efficiently. Staff can see what appointments they have the next day from home worrying about the risk of double bookings is a thing of the past. Because CohereIT highlighted early on the busy nature of the Syndale Park team and made a point of ensuring all members of staff were trained they had access all the functionality at an early stage and could started benefiting from the time savings immediately.

Gordon Roberts
Director
Syndale Park Health & Fitness